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AI Makes Workers Happier — But Also More Mentally Exhausted, BCG Study Finds
HR Dive·Wednesday, 10 June 2026
A study by BCG found that workers report higher job satisfaction because of AI, but also note an increased cognitive load — meaning their brains are working harder. This tension is what BCG calls a 'joy paradox.'
Why It Matters
If you use AI tools at work, this study suggests you might feel more productive and satisfied but also more mentally drained — and that trade-off is worth paying attention to.
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