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OpenAI Launches 'Presence' So Companies Can Deploy AI Voice Agents At Scale
VentureBeat·Thursday, 23 July 2026
OpenAI has announced a new enterprise product called Presence, designed to let businesses deploy and manage AI agents across customer-facing and internal workflows. The agents can answer questions, access company systems, take approved actions, and escalate to human workers. It is built with company-defined policies and permissions baked in.
Why It Matters
If you work in tech, customer service, or run a business, tools like Presence will shape how companies interact with customers and manage internal operations in the very near future.
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