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Cars24 Built Voice and Chat Agents That Handle 1 Million Conversation Minutes a Month — Here's the Blueprint
OpenAI News·Friday, 17 July 2026
Cars24, a used-car marketplace, deployed OpenAI-powered voice and chat agents that now handle over one million conversation minutes every month. The agents also recovered 12% of leads the company had previously lost. The company extended agentic workflows across teams beyond just customer service.
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This is a concrete, numbers-backed example of what agentic AI looks like in production — not a demo, but a real system handling real volume, which gives you a practical target to learn toward.
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