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SpiceJet Ordered to Pay Rs 62,000 After Haj Couple Denied Boarding Despite Valid Passes
Times of India·Saturday, 27 June 2026
A Srinagar consumer commission ruled against SpiceJet after the airline refused to let a Haj couple board their flight even though they had valid boarding passes. The couple spent a night at the airport and had to rebook at higher costs. SpiceJet did not appear before the commission and was found guilty of deficiency in service and unfair trade practice.
Why It Matters
This ruling is a reminder that consumer commissions can hold airlines accountable — useful to know for any traveller who has faced arbitrary denial of boarding.
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